Guests receiving spa services should arrive 15 minutes early to allow for completing any forms and for the service to begin on time. Arriving late will limit the time of the service. In some cases the appointment may need to be rescheduled.
For your convenience we provide robes, slippers and disposable undergarments. If preferred, swimwear can be worn during spa treatments.
Cancellations for services in the salon or spa should be done within 24-48 hours in advance.
TERMS AND CONDITIONS
Appointment Cancellation Policy
Our Salon & Spa has a 24 hour cancellation/rescheduling policy. Appointments are required to be cancelled with 24 hour notice or may be subject to a 50% charge.
This policy is in place out of respect for our stylists, spa therapists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Late Guests Policy
We understand “life happens”. If for any reason you are expecting to be late by 15 minutes or more to scheduled appointment, please call us!
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service prior to your appointment (1 day prior to service) and you will receive an email (2 days prior to service) if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 10 days of your last visit.
Product Return Policy
We will issue a full refund on products returned and unused within 14 days of purchase.
Product Exchange Policy
If you are not happy with the product we suggested, we would be happy to issue a product exchange within 14 days of your purchase. This policy does not apply towards cosmetics.
We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days and as long as item is not expired. If your damaged item is no longer available at time of return, you will be issued an exchange for product only or store credit towards product only.
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.
Gift Cards are available in many dollar amounts. They are available for immediate purchase and prompt delivery via email/website download. Gift Cards can also either be mailed directly to the purchaser (credit card billing address) or may be picked up on location at your convenience. We just ask that you allow 24-48hrs for processing and 5-7 business days for shipping.
What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, you may be asked to enter your name, email address or other personal information as appropriate. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one or more of the following ways:
- To personalize your experience—your information helps us to better respond to your individual needs.
- To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
- To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to occasional company news, updates, related product or service information, etc.Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
- To administer a contest, promotion, survey or other site feature.
How do we protect your information?
We implement and maintain a variety of the latest security measures to protect the safety of your personal information when you enter, submit or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act)—we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.