Salon & Spa Etiquette

Please arrive 15 minutes prior to your appointment to fill out necessary paperwork and to change into your salon/spa attire. We schedule appointments according to our specialists' availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients our treatments are completed as scheduled. We provide lockers if you prefer to store any clothes or possessions during your services.

Kindly call 24 hours in advance to cancel or reschedule all appointments. 

All packages require a 48-hour notice for cancellation.

Gratuities are not included in the price of services and are greatly appreciated.

Suggestions are always welcome.

Spa Treatments

You will be asked to undress to your comfort level for body treatments. Your therapist will keep your body draped with sheets during the treatment and only expose the areas being worked on.

Please give your therapist feedback as to your comfort and special trouble areas. We are here to make this the most relaxing and beneficial treatment to you. 

Relax and enjoy the benefits of the spa, but respect that the room must be prepared and used for the next client. 

Please note that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa treatments. 

Anyone accompanying you to your spa services is welcome to wait in the spa lounge. 

We ask that you turn off your cell phones while in the spa. 

Gift Certificates

Ideal for holiday gifts, birthdays, anniversaries as well as employees and business clients. You can purchase a gift certificate online or at the salon.

Service Guarantee

We offer a 100% guarantee on all services within the two weeks after they were performed. You may book a redo appointment at any time within the first week, thereafter only with use of recommended at home care products. Corrective color usually requires more than one service to achieve designed results. Stylists will determine all guarantees. Because of the nature of home coloring products, we cannot guarantee color services if the client has previously had color done outside of our salon.

Child Care

All children under 12 years old must be accompanied by an adult. 

Return Policy

On any tools (flatirons, blow dryers,curling irons) you may bring them back in 14 days for a full refund. On used products we will issue a store credit.